Terms & Conditions

Delivery

A third party carrier is used to deliver your door canopy. As a matter of routine, we call our customers prior to delivery to agree upon a convenient delivery date. Upon delivery, the carrier will ask you to sign indicating you have accepted the delivery. Should you have to leave on the agreed date for delivery, please put a note on your door asking the driver to deliver to your neighbour, who will sign on your behalf.

Please check for damage before signing for as delivered. A damaged box is an indication that there might be damage to the contents. Should the driver not wish to wait a few minutes for inspection, please sign as ‘damaged’, and let us know immediately after if there is any damage after inspection. Signing for an ‘unchecked’ is not acceptable by the carrier. The carrier will not accept liability if claims are made days after delivery. A damaged box is an indication that it should be opened and the canopy should be properly inspected. Do not return the canopy, even if damaged, until we have been contacted for further instructions. Deliveries are made during office hours, Monday to Friday, excluding Bank Holidays.

Returns

If you change your mind, you have the right to return your door canopy within seven days of receipt. For us to accept your return, the canopy must be in perfect and unassembled condition and the accessories pack should not have been opened. The canopy must be carefully repacked into its original packaging for safe transit. If you wish to make a return, please contact us on sales@doorcanopy.co.uk or ring us on 0800 0226679. A charge for carriage (both ways) and handling will be deducted from the refund given.

Your pack shipment

Packages are generally dispatched within 15 working days after receipt of payment and are shipped via Leeds Parcel Co network of companies

with tracking and drop-off, You must be in to accept delivery or you will be charged again.